BTS PORT DOUGLAS PTY LTD:
15% cancellation fee is applied for all tours cancelled with more than 48hrs notice of tour departure.
50% cancellation fee is applied for tours cancelled between 12 and 24hrs prior to departure.
No refund for no shows or less than 12 hours notice of cancellation.
Full refund provided if tour or transfer is cancelled by operator.
Skypark Cairns by AJ Hackett:
Bungy & Minjin: Before registration - Full refund / After registration - No refund
Parasail & Jetski: No refund if notice of cancellation is less than 24 hours.
Spirit of Freedom:
An AUD$100 cancellation fee applies from time of booking to 61 days prior to departure.
20% cancellation fee applies with less than 60 Days Notice
100% cancellation fee applies with 21 days or Less Notice
All passengers are strongly advised to travel with Travel Insurance that covers for Trip Cancellation and Scuba Diving Evacuation & Medical cover.
Wildlife Coast Cruises:
Due to possible schedule amendments, we advise to check with our office before planning your itinerary.
Wildlife Coast Cruises reserves the right to cancel at short notice. If you wish to cancel your cruise, a 20% cancellation fee will apply. Cancellations within 48 hours of scheduled departure receive no refund. Some cruises may be cancelled due to weather, insufficient bookings or special events. In the event of this, an alternative cruise will be offered. If this is not possible, then at the discretion of management a refund will be considered.
Brisbane Cruises:
72 hrs notice is required for general scheduled cruises. Cancellations within this time will not be refunded.
Four and six weeks is required for special events.
Scenic Hinterland Day Tours:
Notice of 72 hours notice is required to receive any refund if YOU cancel your booking. Our company has the right to cancel bookings, substitute vehicle, alter itineraries, optional activities and prices without notice. Our company or any of their affiliates will not be responsible for any unforeseeable events or break downs which may effect or alter the contents of the tours described nor will they be responsible for any death, injuries or losses suffered while on board any of our vehicles or during transferring of passengers from vehicle to another vehicle, or during optional tour/s activities as you acknowledge that some of the activities have some risk/s factors. This company is not responsible for any goods left on the vehicles. Children 1-12 years must be accompanied by an adult. Under 1 years FREE. FREE TOUR OFFER: FREE tour is per person, not valid with any other discount and redeemable within 30 days from date of the 1st tour. Tours must be paid in full before the first day of travel.
Captain Cook Cruises (WA):
Cancellation or Changing Passenger Numbers.
Cancellations received with more than 72hrs notice prior to tour departure may receive a refund.
Cancellations within 72hrs of departure no refund will be issued.
IN ALL CASES NO REFUNDS WILL BE GIVEN FOR 'NO SHOWS'
All postponed cruises are treated as cancellations.
Hartleys Crocodile Adventures:
Cancellation Policy
Packages with transfers, meals or personalised wildlife experiences:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
North Queensland Wildscapes:
24 hours no refund unless due to extreme weather conditions
48 hours full refund less booking fee of 20%
Whitsunday Segway Tours:
Prices are inclusive of GST and National Park management fees which help fund assistance to keep the National Park beautiful.
Cancellations made after 6pm the night before or ‘no show’ may incur a 100% charge. Management reserves the right to change or limit tour itinerary or times in extreme weather conditions. Cancellation by management is unlikely but if necessary clients will be offered an alternative day (if available) or full refund.
Liability: Clients should note that riding a Segway involves some risk. While we make every effort to safeguard our clients we cannot be held responsible for personal injury or loss due to the actions of the clients which are beyond our control.
Rider weight restrictions of between 45 and 117kg and age restrictions of 12 years old and above apply. A signed release will be required from all participants before riding the Segways. We recommend you take out travel insurance prior to commencement of the tour.
Segway riders must be free of alcohol and other substances which may impair judgement and be able to stand unaided. You do not need any prior experience to participate in any activities on the Segway Tours.
Absolute Airlie:
Cancellations made less than 24 hours prior to tour departure will incur a 100% cancellation fee.
No refunds will be processed for no-shows on the day of the tour.
Tours may require a minimum number of bookings in order to run. In the rare event of minimum numbers not being reached, management reserve the right to cancel the tour and customers will be offered an alternative day or tour (if available) or full refund.
In the event of tour changes or cancellations due to extreme weather conditions or National Park closures, customers will be notified by Absolute Airlie management and a full refund OR exchange to another tour or date will be arranged.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
